Shipping & Returns
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
Order Shipment:
We are proud to offer Free Shipping to all orders inside the US. We also offer the fastest available shipping times. Shipping times vary by brand/product, and specific times are available on each product page. We will send you tracking information within 1-2 business days of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@ecostoredirect.com
Return and Refund Policy:
Returns and refund policies vary by the product/brands, so please see our product pages for specific details. We match the Warranty, Returns, and Refund policies of our suppliers. Please direct any warranty, return, and refund claims to support@ecostoredirect.com, and a knowledgeable staff member will respond within 1 business day.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@ecostoredirect.com and we will process an insurance claim on your behalf, or follow the warranty policies of our brands.
Cancellations:
Orders cancelled within 48 hours of placement will receive a full refund.
All orders cancelled after 48 hours are subject to a 5% restocking fee, whether or not your order has shipped, along with any additional fees required by our suppliers. The 5% restocking fee is waived in the case that the shipping is significantly delayed (by over 1-2 weeks) or if the product is damaged. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
